Refund policy

We have a 7-day return policy on non custom products, which means you have 7 days after receiving your item to request a return. Items that have been custom printed are not eligible to be returned unless there is a damage or defect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@winfreeapparel.com. Please note that returns will need to be sent to the following address: 1954 Airport Road #1148 Atlanta GA 30341

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@winfreeapparel.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded less shipping & handling fees on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@winfreeapparel.com.

 

Refund Policy on Procolored DTF Printer

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.If the machine has not been filled with ink and is returned within a week in its original packaging, it can be returned. If ink has been added, the goods cannot be returned or exchanged.

It is buyer's responsibility to contact us within 30 calendar days of receiving a defective product. Otherwise, no replacement or refund will be made. All items MUST be returned in their original condition. Please note that the original Shipping and handling charges are not refundable.Buyer is responsible for shipping and proof of delivery on all returns.


To start a return, you can contact us at sales@winfreeapparel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@winfreeapparel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Upon verification of any faults of the returned item, we will reimburse the postage of return and send you a replacement item within 48 business hours. We will take care of the cost to send the replacement item to you.

 

Exceptions / non-returnable items
 We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.